Pradit Shrestha
As a Project and Dispatch Coordinator, I manage the logistics of furniture delivery and installation, ensuring every project runs smoothly from start to finish. My role involves first contacting customers to confirm their requirements, timelines, and expectations, followed by coordinating with installers and subcontractors to ensure the job is executed efficiently. I maintain open communication with clients, providing timely updates and addressing any concerns, while working closely with the sales team to verify product specifications and ensure order accuracy. I also double-check quotes before processing, manage warranties, and liaise with suppliers to resolve any post-installation issues promptly. In addition to overseeing warehouse operations, including labeling and updating inventory systems, I provide clients with precise ETAs for their orders. I carefully explain the project plan to customers, confirm that all items meet the agreed specifications, and then coordinate freight bookings to ensure a smooth delivery process. By prioritizing customer communication and meticulous planning, I ensure every detail is managed effectively to create a seamless and positive experience.
How do you help solve customer problems?
When issues arise during installation, I serve as the primary point of contact for clients. I promptly identify problems by requesting relevant details, such as photos or invoice numbers, to determine whether the issue is covered under warranty. If it is, I coordinate with suppliers to arrange replacements. If it is not, I prepare a new quote for the necessary product. By maintaining clear communication and coordinating timelines between clients and suppliers, I ensure problems are resolved quickly and efficiently.
How do you give customers an excellent experience?
I prioritize regular updates and transparent communication, providing clients with honest timelines and clear expectations. By ensuring projects are completed within the agreed timeframe and conducting thorough after-sales service, including requesting testimonials and addressing warranties, I build trust and satisfaction. My proactive approach helps clients feel supported and confident throughout the entire process, ensuring a seamless and positive experience.
