Bikash Neupane
As part of the Operations and Customer Service Team, I manage key aspects of the order and delivery process to ensure a seamless experience for our customers. My responsibilities include creating purchase orders, processing invoices, and following up on overdue payments. I confirm order details such as sizes and colors, track orders, and handle special customer requests for delivery and installation. Additionally, I assist in warehouse operations, overseeing deliveries, dispatches, and unloading goods while occasionally supporting site deliveries and installations. Ensuring projects run smoothly and exceed customer expectations is a top priority. I also conduct site visits to capture project photos for quality checks and marketing content. Beyond these tasks, I contribute to larger initiatives like the CPQ (Configure, Price, Quote) system to enhance operational efficiency.
How do you help solve customer problems?
I take a proactive approach to communication, keeping customers informed at every stage of the order and delivery process. My flexibility and adaptability allow me to accommodate special requests and unexpected challenges efficiently. I am committed to problem-solving with thorough follow-ups, ensuring that every issue is addressed promptly. Hands-on support, collaboration with different departments, and a strong customer-centric mindset help me provide tailored solutions that align with our customers’ needs.
How do you give customers an excellent experience?
I strive to create a smooth and hassle-free experience by managing the entire order process with efficiency and precision. Professionalism and a positive attitude drive my interactions, ensuring that customers feel valued and heard. I maintain consistent follow-ups, provide extra-mile support when needed, and uphold clear and transparent communication. By resolving issues with empathy and delivering timely, personalized service, I help create a positive and lasting impression, reinforcing trust and satisfaction with every interaction.
