Pawan Sapkota
As a Customer Service & Quotes specialist at Aurora Office Furniture, my role involves managing the sales process from start to finish, ensuring that client needs are met and projects run smoothly. I actively work on marketing initiatives, including creating LinkedIn posts to engage with potential customers. A significant part of my role involves coordinating with the dispatch team to ensure the timely and seamless delivery of products. I also conduct site visits and meet with clients in Sydney to understand their requirements, provide tailored recommendations, and prepare quotes that include photos and specifications. After gathering the necessary information, I offer furniture layout suggestions and visual ideas using 3D layouts, ensuring clients see how the furniture will fit in their spaces.
How do you help solve customer problems?
My approach to solving customer problems is rooted in thorough communication. I gather as much information as possible from clients, focusing on their pain points and desired features, to recommend the best furniture solutions. I provide detailed quotes, including photos and specifications, and offer after-sales support, assisting with furniture disposal and any concerns that arise post-installation. I also help guide guests to our showroom in Canberra for a more personalized experience.
How do you give customers an excellent experience?
To give customers an excellent experience, I prioritize quick turnaround times on quotes, ensuring they are comprehensive and include photos, and sending them within 1-2 days. I focus on delivering furniture within the expected timeframes, providing samples of finishes through PDFs and small swatches, and inviting clients to visit our showroom. This approach ensures clients feel supported and confident in their decisions throughout the entire process.
